Customer Privacy
Effective Date: April 1, 2026
1. Introduction
This site is owned and operated by OfficeSmarts Corporation (o/a OfficeSmarts Web Design & Online Marketing Agency). Your privacy on the Internet is very important to us. We want to make your Internet experience satisfying and safe, so we have prepared the following Privacy Policy for your consideration.
OfficeSmarts Corporation (“we,” “us,” or “our”) is committed to protecting your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We do not sell, trade, barter or exchange your information. We do not gather personal information about anyone under 18 years of age.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and related services. This Privacy Policy applies only to information collected through our website or through a direct business relationship with you. We are not responsible for the privacy practices of third-party websites or services that may be linked from our site.
2. Information We Collect
We may collect the following:
- Contact Information
Name, company name, mailing address, phone number and email address. - Billing Information
Billing address, payment details (processed securely through third parties).
We may collect credit card information to process payments for our services. This information may be provided to us over the phone or through a written credit card authorization form.
Credit card information provided over the phone is used only for the purpose of completing the transaction and is not retained by OfficeSmarts Corporation after processing.
Written credit card authorization forms are stored in a secure location with access restricted to authorized personnel and are retained only as long as necessary for business and record-keeping purposes. We take reasonable administrative and physical safeguards to protect payment information against unauthorized access, use, or disclosure.
3. How We Use Information
We use this information to:
- Provide web development, digital marketing, email marketing, creative and other services requested by the client.
- Provide web hosting, email hosting and/or domain name registration services.
- Provide web-related support.
- Prepare request for quotes.
- Communicate with customers and vendors.
- Improve service performance and operations.
- Support marketing efforts.
- Meet legal and regulatory obligations.
Information is retained by OfficeSmarts Corporation only for the duration of an active business relationship with us or for legal purposes.
4. Consent
By using this site, you consent to the gathering and use of this information by OfficeSmarts Corporation. If we decide to change our Privacy Policy, these changes will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances it can be disclosed.
OfficeSmarts Corporation will not disclose your personal information to any outside organization without your consent.
5. Cookies & Tracking
A cookie consent tool allows users to accept or reject non-essential tracking. We use cookies and tracking tools to analyze website traffic through Google Analytics. Information collected includes user demographics (IP address, location, language), technology (browser, device type), traffic sources (how they found the site), and specific behaviours (page views, clicks, length of time on site, bounce rate, etc.) and conversion or events (actions such as purchases, sign-ups, button clicks, etc.).
Information collected from Google Analytics allows OfficeSmarts Corporation to improve on-site user experience and to support marketing campaigns.
6. Legal Disclosure
OfficeSmarts Corporation may be required to disclose information in connection with law enforcement, fraud prevention, regulation, and other legal action.
7. Use of Third-Party Vendors
We may use third-party service vendors to support our business operations, including payment processing, marketing, analytics, and communications. These vendors may include platforms such as Meta (Facebook and Instagram), Google, and YouTube.
As a result, information we collect may be transferred to and processed in jurisdictions outside of Canada, including the United States, where it may be subject to the laws of those jurisdictions.
We take reasonable steps to ensure that such third parties handle personal information in a manner consistent with applicable privacy laws.
8. Security Protocols
OfficeSmarts Corporation employs endpoint security protection to protect our devices from cyber threats, ensure files are protected, eliminate software vulnerabilities, minimize online threats, and identify weak or compromised passwords.
OfficeSmarts carries cyber liability insurance which covers data breaches, hacking and cyber extortion, as well as professional liability insurance from CFC, a leading global specialist insurer known for pioneering a proactive approach to cyber insurance.
9. Confidentiality
Information provided will be kept confidential and used only to support customer relationships with OfficeSmarts Corporation. Agents, contractors or partners of OfficeSmarts Corporation who have access to your information are required to keep the information confidential and not to use it for any other purpose than to carry out the services they are performing on behalf of OfficeSmarts Corporation.
10. Your Rights
You may:
- Request access to your information.
- Request corrections.
- Withdraw consent.
- Request deletion where applicable
11. Company Contact
For privacy-related inquiries, please contact us at info@officesmarts.ca, or by calling (204) 254-5136.
